Our return policy is designed to offer customers a hassle-free experience after making a purchase, understanding that it can take time to assess whether a product is the right choice. To avoid rushing this decision, we provide a 30-day return window that begins from the date the carrier confirms delivery. This gives customers enough time to carefully inspect their item, evaluate its condition, and determine whether it meets their expectations. If, within this period, the product doesn’t feel suitable, customers can initiate a return with no pressure or complications.
For an item to be eligible for return, it must be returned in the same condition as it was received. The product should not show any signs of use, damage, or alteration. Light handling to inspect the item is acceptable, but any changes that affect its appearance, functionality, or resale value may result in the return being declined. The return must include all original components, such as accessories, instructions, tags, seals, and any other items that were included in the original packaging. We also recommend returning items in their original packaging to ensure they are protected during transit, which also helps speed up the return process. Proof of purchase is required, such as an order confirmation email, receipt, or similar transaction record.
To initiate a return, customers should first contact our customer support team via email, including the order details and a brief explanation of the reason for the return. Each return request is reviewed on a case-by-case basis to ensure it meets the necessary criteria. Once the return is approved, customers will receive detailed instructions and a prepaid return shipping label. It is important that customers use the label exactly as provided; any alterations, different carriers, or unapproved shipping methods may cause delivery issues, tracking problems, or result in the return being rejected. The support team will be available throughout the process to assist with any questions or concerns.
We encourage customers to inspect their orders as soon as they receive them. This allows any issues, such as damage during shipping, defects, or incorrect products, to be identified while the details are still easy to verify. Reporting any issues early allows us to resolve the matter promptly and offer solutions. Delaying reporting may reduce the chances of a satisfactory resolution.
While most products are eligible for return, certain items may be excluded due to hygiene, safety, or special handling requirements. If customers are unsure whether a specific item is eligible for return, they should reach out to customer support before sending the product back. For exchanges, the original product must first be returned and approved through the standard return process. After the return is processed, customers can place a new order for the replacement item. This ensures accurate tracking of inventory and consistent handling for all returns.
For customers in the European Union, there is an additional 14-day cooling-off period in accordance with consumer protection laws. During this period, eligible orders can be canceled or returned without the need to provide a reason. This right is separate from the standard return policy. However, items must remain unused, undamaged, and be returned with all original packaging, materials, and proof of purchase.
Once a returned item reaches our facility, it is carefully inspected to confirm that all return conditions have been met. Customers will be notified once the inspection is complete. If the return is approved, the refund will be processed back to the original payment method used at checkout. Refunds are typically processed within 10 business days after approval, although the exact timing may vary depending on the customer’s bank or payment provider.
If a refund has not been received within 15 business days after approval, customers should contact us to allow us to investigate the situation and assist further. We aim to make the return process as smooth and transparent as possible, ensuring that customers feel supported, informed, and confident at every stage of the return.